BidPal Support

Exceptional customer service

With BidPal, you are never alone. We’re with you every step of the way to ensure your event runs smoothly and is fun and profitable. BidPal support is always available–onsite, online and on the phone!

Online Resources

myBidPal Buddy Support Website: BidPal offers a comprehensive customer support website, available 24/7, using a secure username and password login. Resources available on myBidPal Buddy include:

• User Guides
• Frequently Asked Questions
• Sample Templates
• Training Tutorials
• Product News
• Marketing Support
• Open a Case

Blog: Subscribe to the BidPal Blog as our employees share insights on event planning, onsite event management and nonprofit experiences gleaned from hundreds of events. Learn first-hand from our product specialists and developers how our solutions work and how they can help your next event. Click here to view our latest posting >>

Product Releases & eNewsletters: Subscribe to our software release emails and customer enewsletter to receive important product information. Be well-versed in the latest BidPal product offerings that help you achieve fundraising success See our latest eNewsletter >>

Phone Support

For day-to-day support, our team of certified technical experts is available Monday – Friday from 9:00am to 6:00pm (ET) at 888-418-0983 to promptly answer your questions. If you prefer, email the team at support@bidpalnetwork.com.

Onsite Support

Expert BidPal technical and event staff are onsite the day of your automated auction to provide:

• Set-up and monitoring of wireless technology
• Volunteer training on how to BidPal
• Execution of Scoreboard^®, rotating sponsor logos and scrolling messages
• Instant updates on total auction proceeds
• Announcement recommendations based on bidding activity
• Ability to immediately open checkout at auction end
• Real-time reports and receipts to facilitate no-hassle Express Checkouts
• Proactive advice when necessary and answers to questions